Frequently asked questions
Does the customer need to install an app?
No. The QR code opens a simple web page, on any phone with a camera. The customer has nothing to install.
What does the person who finds the device see?
The owner's name, buttons to call them or write on WhatsApp (message already written), any reward, directions to your shop and the emergency numbers. The page is shown in French or English depending on their phone.
How do I report a lost or stolen device?
The customer calls you (or the administrator): from their record, you tap “Lost” or “Stolen”. The QR page shows it immediately and you get an email at every scan.
What information is visible?
Only what you entered to be shown: name, numbers, reward, shop. The IMEI and internal notes are never public. Medical information is only shown if the customer agrees.
How do I print the labels?
On sticker paper, with any printer. The A4 sheet keeps the exact size in millimetres; print at 100%. You can also download the image or send it to the customer as a wallpaper.
Can I create my own templates?
Yes: import your image at the size you want (or start from a colour), then freely place the QR code, name, reward, your logo… Star your favourites.
How do I pay for the subscription?
By Mobile Money (Orange Money, MTN MoMo, Wave, Moov) directly online, or in cash with our team, who activate the months paid.
What happens if I stop the subscription?
QR codes already stuck keep working. You just can't create new customers or labels until you renew.